Customer Service Expert

As a specialist in Plant & Animal Nutrition, and Food Industry, within Groupe Roullier, we cultivate our success throughout the world, thanks to a robust and dynamic structure. Fully supported by the scientific team in the CMI Roullier as an accelerator of growth, we strive to bring lab and science to life. We insure a full control of every step of our industrial and sales processes. Our strength? The 9 500 men and women who share our values: innovation, performance, entrepreneurial spirit, dedication and audacity. 

European leader and 2nd worldwide player, Phosphea, a subsidiary of Groupe Roullier, has produced and sold Feed Phosphates, minerals and functional ingredients for the animal nutrition industry for 40 years. Phosphea operates in over 100 countries worldwide, has a workforce of 550 employees, and generates a turnover of around €250 million.

To support its development in the Europe, Phosphea is currently recruiting:

Customer Service and Logistics Expert M/F
Based in Belgrade

Your role:

To realize the administrative, sales and logistics operations of customers’ orders, from the order taking until invoicing.

Your missions:

To Receive, acknowledge and follow customers’ orders
To create and update customers profiles
To generate all documentation related to the order (picking lists, transport order, etc.)
To generate invoices and credit notes
Operational contact with customers on basic issues (delivery to postpone, time scheduling, information missing, etc.)
Chartering:
Choices and/researches the carrier and negotiate prices
To set up and follow trackers about loading and deliveries
To set up the planning following orders
First contact for customers in case of quality or transport problems
To make on-time reservation and loading program with the warehouses
To follow transport issues
To follow daily stocks with warehouses
To control and acceptance of transport invoices
Any other logistics aspect that is customer oriented if needed